Replies, files, and handoffs in one thread

Handoffs fail when the story lives in a side chat. Ticketit keeps public replies, internal notes, attachments, and the assignment history on the ticket.

Staged types move the work through ordered owners. The note travels with the ticket. The previous owner is not erased from the record.

Watchers, links to related tickets, and a resolution code sit on the same page. Closing can ask for a short note. A reopen keeps that resolution as history.

Complete context is the boring kind of speed: the next person already has the file, the last answer, and the reason the ticket moved.