Privacy Policy

This Privacy Policy describes how Ticketit ("we", "us", or "our") collects, uses, and shares information when you use our websites, applications, and related services (collectively, the "Service").

1. Information we collect

• Account data — name, email address, password (hashed), organization membership, and role.
• Support content — tickets, messages, attachments, and related metadata you or your customers submit.
• Usage data — pages visited, features used, device and browser type, approximate location, and referral information.
• Cookies and similar technologies — see our Cookie Policy for details.

2. How we use information

We use information to:

• Provide, maintain, and improve the Service
• Authenticate users and secure accounts
• Route, assign, and resolve support tickets
• Send transactional email and notifications
• Measure site traffic, ad campaigns, and product effectiveness
• Comply with legal obligations and enforce our terms

3. Sharing with third parties

We may share information about your use of our site with third parties that help us operate the Service — for example hosting providers, analytics, advertising measurement partners, email delivery, and authentication services. We do not sell personal information as a standalone product. Service providers are engaged under contracts that limit use of data to performing services for us.

4. Cookies and tracking

We use cookies to track visitors, measure ads, ad campaign effectiveness, and analyze site traffic. You can manage non-essential categories through the Cookie Preference Manager. Continued use of the Service without making a choice is treated as acceptance of all cookies, as described in the consent notice. Full details are in the Cookie Policy.

5. Data retention

We retain personal data for as long as your account or organization is active, or as needed to provide the Service, resolve disputes, and meet legal requirements. Ticket and message content is retained according to your organization's configuration and our operational needs.

6. Security

We implement technical and organizational measures designed to protect personal data, including encryption in transit, access controls, and tenant isolation for multi-organization deployments. No method of transmission or storage is completely secure.

7. Your choices

• Update account and privacy preferences in Settings where available
• Manage cookie categories via the Cookie Preference Manager
• Request access, correction, or deletion of personal data by contacting support

8. Children

The Service is not directed to children under 16. We do not knowingly collect personal information from children.

9. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Material changes may be communicated through the Service or by email where appropriate.

10. Contact

Questions about this Privacy Policy can be sent to admin@ticketit.in.