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Behind every ticket is a person waiting.
Ticketit is a helpdesk built on that belief. Every request reaches someone who can resolve it.
What we believe
Anyone can ask, from anywhere.
Email, WhatsApp, web forms and your own app all arrive in one queue.
Every ticket has an owner.
Routing by skill, workload or rotation gives it a named owner, and handoff notes carry the context.
A deadline is a promise.
SLA timers pause while a ticket waits on the customer and warn the team before a target slips.
Workspace foundation
One platform. Separate customer operations.
Ticketit treats the organization as the boundary for daily work. Teams get a focused workspace, customers get the right portal, and administrators keep control without mixing tenant data.
Dedicated workspaces
Every organization has its own support operation and URL.
Tenant-isolated data
Tickets, contacts, files, and settings stay organization-scoped.
Role-aware access
Purpose-built views for admins, agents, and customers.
The agent workspace
Give every team a clear view of the work.
A shared queue, direct or staged ownership, and SLA context keep the operation moving without losing the customer conversation. Pick a channel and a priority, then follow that ticket from intake to resolution.
Channel
Priority
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The request arrives on the channel the customer chose and becomes a ticket in the workspace's one queue.
Built for multiple organizations
Keep each workspace focused and contained.
Organization membership is checked before tenant data is read. Workspace routes, integrations, attachments, and ticket operations all resolve the active organization before work begins.
Scoped tickets, contacts, knowledge, and files
Org membership as the source of truth for access
Per-organization channels, ticket types, and Partner keys
Organization directory
Independent support workspaces
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Operational depth
Everything a support team needs after the workspace is created.
One operational inbox
Bring email, WhatsApp (typed or spoken), web forms, and Partner API requests into one prioritized queue with org-wide filter and search.
Direct and staged ticket types
Keep simple cases with one owner, or run multi-step fulfillment with ordered specialist handoffs on the same ticket.
Routing that fits the team
Use manual, round-robin, least-loaded, or skill-based assignment — plus preferred agents on staged steps.
Ticket types
Match ownership to the work — direct or multi-step.
Not every request needs a multi-team path. Define ticket types so simple cases stay one-owner, while complex fulfillment moves through ordered stages with specialist handoffs on the same conversation.
Stages are snapshotted onto the ticket at intake. Editing a type never rewrites work already in flight — and resolve stays blocked until required stages are complete.
Direct or staged models
Direct types keep classic one-owner support. Staged types define ordered steps — each with an optional team or preferred agent.
Accountable handoffs
Completing a stage hands the ticket to the next specialist. Require a handoff note so context never gets lost mid-path.
Partner API
Embed support into the products your customers already use.
The Partner API lets a trusted third-party application open tickets in your Ticketit workspace on behalf of people it has already authenticated — then hand them into the customer portal to continue the conversation.
Built for product teams, internal platforms, and partner systems that need support intake without building a helpdesk from scratch.
File tickets from your product
When a user needs help inside your app, create a support ticket without sending them to a separate form.
Continue in the customer portal
Return a secure portal link so eligible customers can follow up on the conversation in Ticketit.
One key, one organization
Each Partner key is scoped to a single workspace. Tenant context comes from the key — never from the request body.